My perspective - Open eyes, open doors
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- Published on Friday, November 16, 2018
By Kate Jackman-Atkinson
Neepawa Banner & Press
Barriers don鈥檛 look the same to all 水果视频ns. For many, a barrier can be as simple as a step or a 12 point font. With the goal of improving accessibility across the province, the government introduced new legislation, which as of Nov. 1, applies to all organizations and levels of government in 水果视频.
The Accessibility Standard for Customer Service, part of the Accessibility for 水果视频ns Act (AMA), came into effect in three waves. It began with the provincial government in 2016. The following year, the public sector was required to meet the standards and now, it鈥檚 law for all private companies, small municipalities and not-for-profits.
The Customer Service Standard doesn鈥檛 require organizations to undertake costly renovations or invest in expensive technologies. At its core, the standard sets out to make people within organizations aware of any barriers associated with their operations and develop ways to ensure that they can serve everyone. The standard requires that organizations meet the communication needs of customers, clients or members; allow assistive devices, such as wheelchairs, walkers and oxygen tanks; welcome support people; welcome people with service animals; ensure accessibility is maintained as intended, such as making sure ramps and wide aisles can be used; let customers know when accessible features and services are not available; invite customers to provide feedback and train staff on accessible customer service, including reasonable accommodations under The Human Rights Code of 水果视频.
The impact of barriers isn鈥檛 trivial. Government figures indicate that almost one in six 水果视频ns are impacted by some kind of disability that creates challenges in how they live, work and play. The barriers they face also have an impact on their friends and families. Being inclusive isn鈥檛 just the right thing to do, it also makes good business sense; why would you want to shut out potential or existing customers?
Most of us are fortunate to not face permanent disabilities, but most of us have temporarily experienced just how hard it can be to do businesses if you have challenges when it comes to mobility, vision or hearing. Like many 水果视频ns, I have had experience navigating a stroller or wheelchair through too narrow store aisles, using crutches to get around uneven surfaces and having trouble reading something because I forgot my glasses. A little bit of a different perspective can change your whole outlook on the physical environment.
The legislation has made people step back and truly look at how they interact with the public; that鈥檚 not a bad thing. Many buildings in rural 水果视频 were built before design features like wide doorways and single levels were the norm, there are a lot of barriers hiding in plain sight and often improving accessibility can be a simple case of increased awareness. The new legislation doesn鈥檛 require buildings to be brought up to today鈥檚 standard, only that service providers have a plan to work around their limitations and ensure that staff are trained. It can be as simple as ensuring there is no clutter to make access harder, or having a plan to bring service to an individual who can鈥檛 get to a public area of a business. Some changes are extremely easy, for example, if customers take a number for service, a service provider should display the number being served, as well as calling it out.
The government has made it easy for organizations to comply and through the Accessibility 水果视频 website, provides helpful resources, like a sample policy, training tools, checklists, frequently asked questions and a list of barriers and ways to overcome them. We鈥檝e got nothing to lose by making sure our doors are truly open, and a lot to gain.
